Silviah GSM ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect your data when you visit our store or make a purchase.

Information We Collect

We collect information you provide directly, including your name, email address, shipping address, and payment details. We may also collect non-personal data such as browser type, IP address, and browsing behavior through cookies and analytics tools.

How We Use It

• To process and fulfill your order
• To send order confirmations and shipping updates
• To respond to customer service inquiries
• To improve our website and shopping experience
• To comply with legal obligations

Data Sharing

We do not sell or rent your personal information to third parties. We may share data with trusted service providers who assist in operating our website and fulfilling orders, under strict confidentiality agreements.

Data Security

We use industry-standard SSL encryption to protect your information during transmission. Payment data is handled via secure, private payment gateways.

Your Rights

You have the right to request access to, correction of, or deletion of your personal data. Contact us at orders@silviah.shop within 30 days.

Contact Us

orders@silviah.shop

These Terms of Service govern your use of Silviah GSM and your purchase of products. By accessing our website or placing an order, you agree to these Terms in full.

Eligibility & Account

You must be at least 18 years old to make a purchase. You agree to provide accurate, current, and complete information during checkout.

Product Information

We make every effort to display accurate product descriptions, specifications, and pricing. We reserve the right to correct any errors in listings at any time without prior notice.

Orders & Payment

• All orders are subject to acceptance and availability
• Payment must be completed via one of our accepted methods
• Orders are not fulfilled until payment is confirmed
• We reserve the right to cancel orders suspected of fraud

Shipping & Delivery

Estimated delivery is 3–7 business days after payment confirmation. Delivery timelines are estimates and not guaranteed.

Limitation of Liability

To the maximum extent permitted by law, Silviah GSM shall not be liable for any indirect or consequential damages. Our total liability shall not exceed the amount you paid for your order.

Contact Us

orders@silviah.shop

We want you to be fully satisfied with your purchase. This Refund Policy outlines our procedures for returns and refunds on products purchased from Silviah GSM.

30-Day Return Window

You may request a return within 30 days of receiving your order. Items must be unused, in original packaging, and in the same condition as received.

How to Initiate a Return

• Email orders@silviah.shop with your order details and reason for return
• Our team will respond within 2–3 business days with instructions
• Do not ship items back without prior authorization
• Customer is responsible for return shipping costs unless item arrived damaged

Refund Processing

Once we receive and inspect the returned item, we will notify you of approval or rejection. Approved refunds are processed within 7–10 business days.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no cost to you.

Contact Us

orders@silviah.shop